Position Purpose: As a Client Account Specialist at CARE, you will play a crucial role in ensuring the smooth and efficient financial operations of our outpatient clinic. Your primary responsibility will be to manage client accounts, process insurance claims, and facilitate accurate and timely billing. This role requires a strong understanding of medical billing and coding, excellent attention to detail, and the ability to provide exceptional customer service to patients and insurance providers.

Salary: $18.00 - $21.00 per hour

Job Type: Full-time

Work Location: Bloomington, MN Clinic (onsite)

Principal Accountabilities/Performance Standards:

  • Prepare, submit and receive insurance claims accurately and in a timely manner.
  • Review and verify the accuracy of patient billing data, including diagnoses and procedure codes.
  • Monitor and follow up on unpaid claims, denials, and appeals.
  • Manage patient accounts, including posting charges, payments, and adjustments.
  • Provide clear and concise explanations of billing inquiries to patients and their families.
  • Assist patients with understanding their insurance benefits and financial responsibilities.
  • Verify patient insurance coverage and eligibility prior to appointments.
  • Coordinate with insurance providers to resolve coverage issues and discrepancies.
  • Ensure that all billing and coding practices comply with current healthcare regulations and guidelines.
  • Stay up-to-date on changes in coding and billing regulations.
  • Identify opportunities to improve revenue cycle processes and reduce billing errors.
  • Collaborate with the billing manager to implement process enhancements.
  • Record Keeping and Documentation
  • Maintain accurate and organized records of patient accounts, billing transactions, and correspondence.
  • Prepare and maintain reports related to billing and accounts receivable.

Qualifications:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These essential duties include:

-The ability to pass the screening required by Federal Human Services Office of Inspector General

-Must have a valid drivers license and auto insurance

Education and Experience:

  • High school diploma or equivalent (Bachelor's degree in healthcare administration or a related field preferred).
  • Minimum of 2 years of experience in outpatient clinic billing or medical billing.
  • Proficiency in medical billing software and Electronic Health Records (EHR) systems.
  • Working Knowledge of the submission and receiving claims
  • Working Knowledge of claim rejections and denials
  • Working Knowledge of posting of ERA’s and EOB’s
  • Excellent communication and customer service skills.
  • Detail-oriented with a high degree of accuracy.
  • Ability to work independently and as part of a team.
  • Knowledge of healthcare compliance and HIPAA regulations.


Perks to Working at CARE:

  • Work culture: Being with an amazing community of co-workers who are passionate about what they do!
  • Beautiful offices and clinics around the cities.
  • Competitive pay and bonuses. CARE values our employees and pays competitive salaries.
  • Community building outings all throughout the year (like Twins Games, renting out movie theaters, etc).
  • Ongoing DEI Initiatives and BIPOC Group for CARE staff that meets monthly to provide a safe and supportive space.
  • Employee Gifting: CARE loves to recognize the hard work our team does. So you can expect thoughtful gifts and awesome swag throughout your time at CARE above and beyond a competitive salary and bonuses.
  • Retirement: 401(k) & 401(k) match contributions/profit sharing
  • Comprehensive benefit package: health, dental (covered 100% by employer), vision (covered 100% by employer)
  • Short- and long-term disability (covered 100% by employer)
  • Paid Time Off
  • Parental leave
  • Pawternal leave (1 day off for adopting a dog or cat)

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday